FREQUENTLY ASKED QUESTIONS
WHAT ARE YOURÂ PAYMENT OPTIONS?
We accept Mastercard, Visa and PayPal as payment options at checkout. If you would like to pay by direct transfer, please use the manual billing options.
WHAT IS YOUR RETURN POLICY?
Generally refunds are not provided after goods are opened (package seal broken) unless there has been a manufacturing fault and the goods are damaged or not working. These goods are generally referred to as DOA (dead on arrival) and are covered under vendor replacement warranty within the DOA period. This period is normally within 7 days of delivery.
WHAT IS YOUR CANCELLATION POLICY?
If have incurred costs in processing your order and processing your payment. Additional costs will also be incurred by us in processing your refund.
In general, we charge 5% of order value for orders cancelled after payment has been processed.
Credit card refunds will generally be processed within 3 or 4 days.
BPAY and Bank Transfer refunds will require you to provide your Account Name, BSB and Account number and will take up to 7 days from receipt of this information.
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If goods have left the warehouse we normally incur a restocking fee from our supplier. This is a reflection of their costs in processing the order and issuing the goods from stock.
If goods have left the warehouse and you have rejected the shipment (no courier delivery) you will be charged a courier fee and a 10% restocking fee. This fee includes our costs in processing your order, the payment and the refund.
If you have received the shipment you will be charged a 25% restocking fee and will be responsible for return of the goods to the warehouse. A RMA (return material authorization) and delivery address will be issued normally within 7 days of request.
After goods have left the warehouse we have been invoiced by our suppliers and we will only issue a refund when our supplier confirms receipt of the goods and issues a credit note to us. This process takes a minimum of 14 days from date of receipt of goods back into the warehouse.